Automated Omnichannel Incident Management for Fast Support and Satisfied Customers
Imagine being able to collect incidents from email, forms, or chat, assign owners, and track progress until resolution. Gain control now – start today!
Collect incidents from email, forms, or chat in a single dashboard and automatically assign them to the right team member based on priority, category, or client. With a 60% reduction in resolution time and 100% case traceability, you eliminate lost or duplicate tickets and ensure on-time follow-up with configurable SLA alerts. Seamlessly synchronize data with any CRM, ERP, or ticketing tool to maintain a unified support ecosystem. Designed for support, customer service, and operations teams in services, retail, technology, and industry sectors. Stop letting incidents slip through the cracks and delight your customers with fast, reliable resolutions.
Start automating today!
Business Problems
- Lost or untracked incident reports
- Duplicate tickets from manual entry
- Slow resolution times hurting SLAs
- Lack of transparency and real-time tracking
- Data silos between CRM, ERP, and support tools
Key Benefits
- Reduces resolution time by 60%
- Ensures 100% case traceability
- Automates assignment by priority, category, or client