Customer Service Chatbot Connected Directly to Your ERP
What if you could classify inquiries, assign technicians, and auto-respond using basic AI, freeing up office staff from repetitive order or invoice queries? Try it now!
Can you imagine being able to automate customer queries without leaving your ERP?
Our omnichannel chatbot seamlessly connects to your ERP, retrieving real-time order, invoice, and delivery data. Office staff no longer waste time answering repetitive questions: the bot classifies inquiries, assigns technicians, and provides instant AI-powered responses. When complex issues arise, it escalates to a human agent while logging every interaction directly in your ERP. This results in up to 70% faster response times, an estimated 2 hours saved per agent daily, and 90% fewer data errors. Ideal for customer service and operations teams seeking improved efficiency and accuracy. Start automating today!
Business Problems
- Time wasted on repetitive order, invoice, and delivery queries
- Lack of real-time access to ERP data
- Manual errors when transcribing ERP information
- Inability to automatically escalate complex issues
- No centralized record of customer interactions
Key Benefits
- 70% faster response times
- 2 hours saved per agent daily
- 90% fewer data errors
- 100% traceable escalation
- Real-time ERP integration
Application Details
- Monitor real-time ERP data synchronization
- Automatically classify incoming queries
- Provide AI-powered instant responses
- Escalate complex issues to human agents
- Log each interaction in ERP
- Generate customer interaction reports